Sunday, January 24, 2010

PERODUA SMART ASSIST

WHENEVER, WHEREVER YOUR VEHICLE GOES DOWN…
… Perodua Smart Assist takes over, 24 hours a day, 365 days a year

Breakdowns are inevitable – whether it’s a punctured tyre, flat battery or over-heating problem, our breakdown team is ever ready to come to your rescue.

Introduced in January 2003, Perodua Smart Assist (PSA) is a breakdown service extended to all new Perodua owners for a period of one year. Now you can travel with peace of mind !!

Call 1-800-88-5555 today.
“One Call Does It All”


-24 Hour Call Centre Service
In the event of a breakdown members are required to call the toll free number, 1-800-88-5555. The call centre will dispatch a rescue team to the location of the vehicle. This service is available 24 hours a day and 7 days a week.

Breakdown and Roadside Assistance
Our rescue team will assist members for minor problems. Should towing be required,
the vehicle will be towed to the nearest Perodua Workshop.

Free Towing Services (to the nearest Perodua Workshop)
PSA shall provide free towing to the nearest Perodua Workshop as follows:-

* All gazetted roads on West Malaysia;
* Within 80km (to and from base) of the following towns in East Malaysia
o Sarawak – Kuching, Sibu, Miri and Bintulu
o Sabah – Kota Kinabalu, Sandakan, Lahad Datu, Tawau, Semporna, Federal Territory of Labuan.

Exclusion:-
Non-Gazzetted and estate roads and islands of Malaysia except Pulau Pinang and Pulau Langkawi.

Battery/Home Delivery Services
PSA can arrange for a new battery to be delivered to the location of the breakdown and install it into the members car. The cost of the battery is chargeable to the member at market price depending on the brand and type. This service is available in major towns.

Emergency Evacuation Services
PSA shall arrange for medical evacuation of the member or the members’ authorized driver, from the scene of the accident to any hospital or medical center by road ambulance or by any other appropriate means of transportation. Such expenses are however borne by the member.

Emergency Information Transmission
PSA will contact for free, the members immediate family within the country and keep them informed of any development in the event of an injury, death or hospitalization due to an accident.

Emergency Medical Services
1. PSA member or its authorised driver is eligible for Emergency Medical Services, provided always that the claim for the Emergency Medical Services Benefit in a particular year of membership is only made by one (1) person per Perodua vehicle.
2. The Emergency Medical Benefit by PSA will be in the form of reimbursement of the hospitalization fees up to RM150 a day, limited 5 days maximum (outpatient treatment shall not be covered). The member must provide evidence that he/she is warded for the injuries suffered arising from an accident whilst driving his car, provided the car is being repaired by Perodua Workshop. The hospitalization fees shall include the room and board charges, medical and surgery cost due to injuries suffered in the accident.

Legal Advice
PSA shall provide free advice on legal matters arising out of accidents or road usage but the cost of engaging a solicitor to take legal action and appearing in court are to be borne by the member.

Assistance on 3rd Party Claims
PSA shall assist the member in his claim against third parties responsible for the damage to his car arising from an accident on the road, provided the car is repaired by the workshop.

Alternative Transport Assistance
The Member shall be given free transport to any destination if the tow truck driver is heading the same way while attending to or returning from the scene of breakdown.

Car Rental Services
1. If accident occurs out of the state or 100km from customer’s place of residence, the member still entitled for a subsidy on car rental for a maximum amount of RM200 per incident. Subject to the following conditions:-

* Vehicle is repaired at Perodua Workshop.
* Members must rent a car during the duration of which the car is repaired at Perodua Workshop.
* Cost of repair is RM3500 or above.

2. The member shall submit the above claim to Perodua for reimbursement purposes. Subject to the following conditions:-

* Rental agreement.
* Official receipt from the rental company.
* Police report.
* Repair Order (From Perodua).

3. Discounts up to 30% will be given to the members for car rental at any participating car rental companies.
The member will have to pay for such rental services directly to the car rental company

Hotel Accommodation
1. If accident occurs out of state or 100km from the customers place of residence, the member is entitled to one (1) night free hotel accommodation, up to a limit of RM150.00 in the event he/she is unable to complete his/her journey. Subject to the following conditions:-

* Vehicle is towed to Perodua Service Centers or Authorized Service Dealers.
* Repair of the car will take more than 48 hours.

Free 2–Year KAPMA Membership
1. In the event of an accident, the member will be entitled to free membership for two (2) consecutive years from the expiry of his/her current membership. Subject to the following condition:-
a) Vehicle is repaired at Perodua Workshop.
b) Cost of repair is RM3500 or above.

Flood Damage

In the event of breakdown due to flood, the member shall be entitled to reimbursement for the towing services up to a limit of RM100 only. Subject to the following conditions:-

* Vehicle is repaired at Perodua Workshop.
* Official receipt of the payment made by the member for the towing services.


Loss of Personal Belonging From Car Break-in

1. In the event of member suffers loss of personal belonging due to car break-in of the member’s vehicle (not resulting from any car accident or car being stolen), the member shall be entitled to reimbursement up to a limit of RM150, subject to the following;

* Police Report stating the amount of loss.
* Statement of Claim.
* Official receipt (if any).

2. The member shall be entitled to claim only once during the period of the membership.

Car Stolen
In the event of member’s vehicle is stolen, the member shall be entitled to a subsidy on car rental charges up to RM300 per incident, subject to the following:

* Rental Agreement
* Official Receipt From The Rental Company
* Police Report


Bereavement Expenses

1. In the event of an accident, the next kin of member shall be entitled to the sum of RM500 as payment of bereavement expenses upon the demise of the member or his/her named nominee resulting from a road accident involving member’s car.
2. The reimbursement shall be applicable to the member subject to the following :-
(a) Police Report Of Accident
(b) Death Certificate
(c) Medical report
(d) Identity Card Of Next of Kin

Note: Terms and Conditions Apply


“Want to know more about Perodua Smart Assist?”

1. Refer to your Perodua Smart Assist booklet or;
2. Ask any of our Sales Personnel or;
3. Call our hotline at 1-800-88-6600

Should you have any feedback on Perodua Smart Assist, email us at CRD@perodua.com.my.

-PERODUA SMART ASSINT

3 comments:

  1. alza tidak sesuai di pandu laju dikawasan selekoh dan berbukit....terukkkk...

    ReplyDelete
  2. Salam tuan tanah.tumpang iklan..
    Towing services 24hrs area shah alam@klang@sg buloh@rawang@bkt beruntung@tg malim sila hubungi en jamil 019-6311168 @ 017-3597959.harga boleh runding..terima kasih

    ReplyDelete